Donation Policy

1. Introduction

This Donation Policy outlines the terms and conditions governing contributions made to Health Advocates Frontline Team (HAFT Uganda) through our website: https://haft-ug.com

By making a donation, you agree to the terms set out in this policy.

2. Purpose of Donations

All donations are used to support HAFT Uganda’s mission, including:

• Community health outreach programs
• Medical care and supplies
• Support for vulnerable populations
• Health education and awareness initiatives
• Operational and administrative costs necessary to sustain our work

We are committed to using funds responsibly and effectively.

3. Accepted Payment Methods

We accept donations through secure channels, including:

• Debit/Credit Cards (via third-party processors such as Stripe)
• Pesapal (Mobile Money, cards, and other channels where offered)
• Mobile Money (MTN, Airtel)
• Bank transfers

All payments are processed through secure and compliant payment systems.

4. Donation Confirmation

Upon successful donation:

• You will receive a confirmation (email or SMS where applicable)
• A transaction reference or receipt will be issued

If you do not receive confirmation, please contact us at info@haft-ug.com.

5. Refund Policy

Donations are generally non-refundable.

However, refunds may be considered under the following circumstances:

• Duplicate donations
• Incorrect donation amount due to error
• Unauthorized or fraudulent transactions

Refund conditions

• Requests must be made within 7 days of the transaction
• Proof of transaction may be required
• Approved refunds will be processed via the original payment method where possible

To request a refund: info@haft-ug.com

6. Recurring Donations

If recurring donations are introduced:

• Donors will be informed before enrollment
• You may cancel recurring donations at any time by contacting us or using the provided platform tools
• Cancellation requests should be made at least 48 hours before the next billing cycle

7. Use and Allocation of Funds

Donations are allocated based on organizational priorities and needs.

While we strive to honor donor preferences (if specified), HAFT Uganda reserves the right to redirect funds to areas of greatest impact when necessary.

8. Transparency and Accountability

We are committed to financial transparency and accountability.

Donors may:

• Request information on how funds are used
• Access updates on programs and impact
• Review publicly shared reports where available

For more details, see our Donation page for how giving supports our work.

9. Donor Privacy

We respect your privacy.

• Personal information collected during donations is handled in accordance with our Privacy Policy
• We do not sell or share donor information for marketing purposes
• Payment data is handled securely by third-party processors

10. Fraud Prevention

HAFT Uganda takes fraud prevention seriously.

We reserve the right to:

• Review suspicious transactions
• Decline or refund donations flagged as fraudulent
• Report illegal activity to relevant authorities

11. Tax and Legal Considerations

HAFT Uganda operates in Uganda.

• Donations may not automatically qualify for tax deductions in all jurisdictions
• International donors (e.g., UK, EU) should consult local tax authorities

We can provide supporting documentation upon request where applicable.

12. Changes to This Policy

We may update this Donation Policy from time to time.

Changes will be posted on this page with an updated “Last Updated” date.

13. Contact Information

For donation-related inquiries:

HAFT Uganda
FINS Medical University
P.O. Box 909
Fort Portal, Uganda

info@haft-ug.com
+256 774 852274